Common Queries
What is a challenge coin?
A challenge coin is a custom-made metal coin that typically bears the insignia or emblem of an organization and is carried by its members. It is often used as a token of camaraderie and presented to individuals for special achievements.
How many challenge coins do I need to purchase at a time?
We have a variety of different quantities ranging from 250 and up. Each set comes with a different price per coin. Essentially, the more coins you purchase the less it costs per coin.
What file formats do you accept for custom designs?
We accept various file formats for custom designs, including vector files (PDF, SVG, AI). Our design team can assist with file conversion if needed (i.e. JPEG/PNG to vector)
Can I see a proof of my custom design before production?
Yes, we provide digital proofs of your coin for approval before we start the production process. This allows you to review and make any necessary changes to ensure the final product meets your expectations.
Can you help with the design, or do I need to provide my own artwork?
We offer design services and can assist you in creating a custom design for your challenge coin or promotional product. If you have your own artwork, we can also work with that to bring your vision to life.
Can I reorder a custom product if I run out or need more in the future?
Absolutely! We keep your custom designs on file, making it easy for you to reorder additional products whenever needed. This ensures consistency and allows you to maintain a cohesive brand identity.
What guarantees do you make on your products?
Before the start of production of your order, you are entitled to your money back at any time. However, after production begins, we will be unable to cancel your order. Also, if you receive a defective product, we will re-make your coin free of charge, however this is highly unlikely to happen in the first place.